Returns

Returns and exchanges are not accepted!

Essentzia Garden is NOT RESPONSIBLE for packages that are detained or confiscated by border control in your countries, orders marked as delivered to the correct address that are stolen or missing, or for duties and taxes incurred upon import.

Orders will be confirmed in the order they are received and then prepared and delivered within a maximum of 48 hours of order confirmation. This exception applies to orders received after 2 p.m. on Fridays. Orders will be confirmed, processed and delivered in the order they are received starting on the first business day of the week.

You have the right to cancel your order within 24 hours without giving any reason. No order cancellation will be considered after delivery.

You can let us know your decision by emailing at shop@essentziagarden.com.